Shipping policy

Shipping Policy – Sunsail

Order Processing

Orders are typically processed within 2–5 business days after purchase. Processing times may be longer during holidays, sales events, or periods of high order volume.

Shipping Time

Standard shipping usually takes 9–15 business days after fulfillment, depending on your location, carrier, and delivery conditions.

Shipping times are estimates only and are not guaranteed. Delivery may be affected by shipping carriers, customs processing, weather, holidays, incorrect addresses, or other factors outside our control.

Tracking

Tracking information will be sent by email once your order has shipped. Tracking updates may take 24–72 hours to appear after fulfillment.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an address mistake, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to update the address.

Lost or Undeliverable Packages

Sunsail is not responsible for packages that are lost, delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

Plant-Related Shipping Notice

Some products may be sensitive to heat, cold, moisture, storage conditions, or delivery delays. Please review each product page before ordering and make sure the item is suitable for your location and season.

Support

If you have questions about your order, shipping status, or tracking information, please contact:
support@sunsailbeach.com