Refund policy

Return and Refund Policy – Sunsail

At Sunsail, we want customers to shop with clear expectations. Because our products may include seeds, bulbs, saplings, starter plants, or other plant-related items that are sensitive to handling, storage, climate, and growing conditions, we do not accept physical returns for buyer’s remorse, change of mind, incorrect item selection, or unsuitable local growing conditions.

Please do not send any item back without contacting us first. Unauthorized returns will not be accepted.

Refunds or Replacements

We may offer a refund or replacement in the following situations:

• The wrong item was received
• The item arrived damaged or unusable
• The package was confirmed lost in transit
• The order was significantly delayed beyond the stated delivery estimate
• A clear fulfillment error occurred

To request support, please contact us within 7 days of delivery at support@sunsailbeach.com with your order number, photos or videos of the item and packaging, and a brief description of the issue.

Non-Returnable Items

We do not accept returns or refunds for:

• Buyer’s remorse or change of mind
• Incorrect product selection
• Items damaged after delivery due to storage, handling, planting, weather, pests, watering, soil, light, climate, or local growing conditions
• Germination or growth results, which can vary based on environment and care
• Items returned without prior approval
• Sale items or promotional items, unless they arrive damaged, incorrect, or unusable

Growing Results

Seeds, bulbs, saplings, and starter plants are living or plant-related products. Growth results may vary depending on temperature, season, soil, water, sunlight, handling, planting method, and local climate. We cannot guarantee germination, bloom, fruiting, or growth results after delivery.

Refund Processing

If your refund is approved, it will be processed back to your original payment method. Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.

Contact

For return, refund, or order-related questions, please contact:
support@sunsailbeach.com